Returns policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. Please review our return policy below:

  1. Returns: We accept returns of unused, unwashed, and undamaged items within [X] days of receiving your order.

  2. Exchange: If you need a different size or color, we offer exchanges subject to availability.

  3. Refunds: Refunds will be processed to the original payment method within [X] business days after we receive the returned item.

  4. Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.

  5. Eligibility: Personalized, final sale, and clearance items are not eligible for return or exchange.

  6. Condition: Returned items must be in original condition with all tags and packaging intact.

  7. How to Initiate a Return: Please contact our customer service team at [contact email/phone] to initiate a return or exchange.

  8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [X] days of receiving the order for a replacement or refund.

We strive to provide excellent customer service and resolve any issues promptly. Thank you for shopping with us!

Janos Atelier es una empresa de Janos Group

Con un enfoque en la calidad y una atención personalizada, los clientes se embarcan en un viaje de diseño guiado por expertos.

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